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## Cookie Policy

**Effective Date:** June 18, 2025

**Last Updated:** June 18, 2025

At PopHop Technologies, Inc. ("PopHop," "we," "us," or "our"), we are committed to being transparent about how we and our partners collect and use data. This Cookie Policy explains how and when we use cookies and similar technologies on our community platform and services.

Please read this Cookie Policy together with our [Privacy Policy](/content/compliance/privacy-policy/index.html), which provides additional information about our use of personal information and your rights.

**Contact Information:**

- **Company:** PopHop Technologies, Inc.
- **Address:** 2648 International Boulevard Ste 115 #1108, Oakland, CA 94601, US
- **Email:** legal@pophopmail.us

## What Are Cookies?

Cookies are small data files stored on your device (computer, tablet, or mobile) when you visit our website or use our services. They help us improve our platform and your experience by:

- Remembering your login status and preferences
- Understanding how you interact with our platform
- Providing personalized content and features
- Ensuring platform security and performance
- Analyzing usage patterns to improve our services

**Similar Technologies:** We also use similar technologies including:

- **Web beacons (pixels):** Small graphics that track user interactions
- **Local storage:** Data stored in your browser for enhanced functionality
- **Session storage:** Temporary data storage during your visit
- **Social media pixels:** Track interactions with social content

## Why We Use Cookies

PopHop uses cookies for several essential purposes:

### Platform Functionality

- Keeping you logged in as you navigate between pages
- Remembering your community preferences and settings
- Storing items in your cart for digital product purchases
- Enabling real-time features like messaging and notifications

### User Experience

- Personalizing content based on your interests
- Remembering your language and region preferences
- Providing customized community recommendations
- Optimizing page loading and performance

### Analytics and Improvement

- Understanding how users interact with our platform
- Identifying popular features and content
- Measuring the effectiveness of our services
- Detecting and fixing technical issues

### Marketing and Social Media

- Measuring effectiveness of our marketing campaigns
- Enabling social media sharing and interactions
- Providing targeted advertising on external websites
- Tracking referrals from social media platforms

### Security and Safety

- Protecting against fraud and unauthorized access
- Verifying user identity and preventing abuse
- Detecting suspicious activity patterns
- Ensuring secure payment processing

## Types of Cookies We Use

Our cookies fall into four main categories:

### 1. Strictly Necessary Cookies

These cookies are essential for our platform to function properly. You cannot opt out of these cookies without significantly impacting your ability to use PopHop.

| Cookie Source | Domain | Cookie Name | Purpose | Expiration |
| --- | --- | --- | --- | --- |
| PopHop Platform | pophop.co | pophop_session | Maintains user login state | Session |
|  |  | csrf_token | Security protection against attacks | Session |
|  |  | user_preferences | Stores user settings | 1 year |
|  |  | community_access | Manages community permissions | 1 day |
|  |  | timezone | User's timezone setting | 6 months |
|  |  | cookie_consent | Remembers cookie preferences | 1 year |
| Stripe Payments | pophop.co | __stripe_mid | Secure payment processing | 1 year |
|  |  | __stripe_sid | Payment session management | 30 minutes |
| Supabase | pophop.co | sb-access-token | Database authentication | 1 hour |
|  |  | sb-refresh-token | Session renewal | 1 week |
| Vercel Hosting | pophop.co | __vercel_live | Platform performance | Session |
| Cloudflare | pophop.co | __cf_bm | Bot management and security | 30 minutes |
|  |  | cf_clearance | Security challenge clearance | 1 year |

### 2. Analytics and Functional Cookies

These cookies help us understand platform usage and improve user experience. We'll ask for your consent before using these cookies.

| Cookie Source | Domain | Cookie Name | Purpose | Expiration |
| --- | --- | --- | --- | --- |
| Google Analytics | pophop.co | _ga | Distinguishes unique users | 2 years |
|  |  | _ga_* | Analytics property data | 2 years |
|  |  | _gid | Distinguishes users | 1 day |
|  |  | _gat_gtag_* | Throttles request rate | 1 minute |
| Intercom | pophop.co | intercom-id-* | Support chat identification | 270 days |
|  |  | intercom-session-* | Chat session management | 1 week |
| PopHop Analytics | pophop.co | user_engagement | Feature usage tracking | 30 days |
|  |  | community_metrics | Community interaction data | 90 days |

### 3. Communication Cookies

These cookies enable our email communication and notification features.

| Cookie Source | Domain | Cookie Name | Purpose | Expiration |
| --- | --- | --- | --- | --- |
| Loops | pophop.co | loops_user_id | Email campaign tracking | 1 year |
|  |  | email_preferences | Subscription preferences | 2 years |
| Resend | pophop.co | resend_tracking | Email delivery tracking | 30 days |

### 4. Social Media and Marketing Cookies

These cookies are used for social media integration and marketing campaigns on our main website (not within communities).

| Cookie Source | Domain | Cookie Name | Purpose | Expiration |
| --- | --- | --- | --- | --- |
| Facebook | pophop.co | _fbp | Facebook Pixel tracking | 3 months |
|  |  | _fbc | Facebook click tracking | 1 year |
| Google Ads | pophop.co | _gcl_au | Google Ads conversion tracking | 3 months |
|  |  | _gcl_aw | Google Ads attribution | 3 months |
| LinkedIn | linkedin.com | li_sugr | LinkedIn Insight Tag | 3 months |
|  |  | AnalyticsSyncHistory | LinkedIn analytics sync | 1 month |
| Twitter/X | twitter.com | muc_ads | Twitter advertising | 1 year |
|  |  | personalization_id | Twitter personalization | 2 years |
| YouTube | youtube.com | VISITOR_INFO1_LIVE | Video preferences | 6 months |
|  |  | YSC | Video session tracking | Session |
| Vimeo | vimeo.com | vuid | Video analytics | 2 years |

### 5. Future Integration Cookies

As we expand our platform capabilities, we may add cookies for planned integrations:

| Planned Service | Purpose | When Added |
| --- | --- | --- |
| Zapier | Workflow automation & tracking | Version 2 |
| Make | AI workflow automation & tracking | Version 2 |
| n8n | AI workflow automation & tracking | Version 2 |

_We will update this policy and request appropriate consents when these integrations are implemented._

## Cookie Categories Explained

### Essential/Strictly Necessary

- Required for platform to function
- Cannot be disabled without breaking functionality
- Include security, authentication, and core features
- **Legal Basis:** Legitimate interest and contractual necessity

### Functional/Performance

- Enhance user experience and platform performance
- Remember preferences and settings
- Provide analytics for platform improvement
- **Legal Basis:** Consent (in EU/UK) or legitimate interest

### Marketing/Advertising

- Enable targeted advertising on external websites
- Track campaign effectiveness
- Provide social media integration
- **Legal Basis:** Consent

### Analytics

- Understand user behavior and platform usage
- Improve features and user experience
- Generate insights for platform optimization
- **Legal Basis:** Consent (in EU/UK) or legitimate interest

## Cookie Consent Management

### Global Cookie Banner

When you first visit PopHop, you'll see a cookie consent banner that allows you to:

- Accept all cookies
- Reject non-essential cookies
- Customize your cookie preferences
- Learn more about our cookie practices

### Granular Controls

You can manage specific cookie categories:

- **Essential:** Always active (cannot be disabled)
- **Analytics:** Can be enabled/disabled
- **Marketing:** Can be enabled/disabled
- **Social Media:** Can be enabled/disabled

### Updating Preferences

You can change your cookie preferences at any time by:

- Visiting the cookie settings in your account
- Clicking the cookie preferences link in our footer
- Contacting our support team
- Clearing your browser cookies (resets to default)

## Regional Compliance

### European Economic Area and UK (GDPR)

- Explicit consent required for non-essential cookies
- Granular cookie controls provided
- Easy withdrawal of consent
- Clear information about each cookie's purpose

### California and US States (CCPA/CPRA)

- Clear disclosure of data collection
- Opt-out mechanisms for advertising cookies
- Respect for Do Not Sell preferences
- Transparency about data sharing

### Global Approach

- Consistent privacy standards worldwide
- Local law compliance where applicable
- User-friendly consent mechanisms
- Regular policy updates for new jurisdictions

## Your Cookie Choices

### Browser Settings

You can control cookies through your browser:

**Chrome:**

1. Settings → Privacy and Security → Cookies and other site data
2. Choose your cookie preferences
3. Manage exceptions for specific sites

**Firefox:**

1. Preferences → Privacy & Security
2. Select "Custom" under Enhanced Tracking Protection
3. Configure cookie settings

**Safari:**

1. Preferences → Privacy
2. Choose "Prevent cross-site tracking"
3. Manage website data

**Edge:**

1. Settings → Cookies and site permissions
2. Configure cookie preferences
3. Manage site-specific permissions

### Platform Controls

**Account Settings:**

- Cookie preferences in your profile
- Communication preferences
- Analytics opt-out options

**Global Settings:**

- Cookie banner controls
- Footer preference links
- Privacy dashboard (coming soon)

## Impact of Cookie Choices

### Accepting All Cookies

- Full platform functionality
- Personalized experience
- Optimized performance
- Enhanced support features

### Essential Cookies Only

- Basic platform functionality
- Limited personalization
- May need to re-enter preferences
- Some features may not work optimally

### Custom Cookie Settings

- Choose specific functionality levels
- Balance privacy and convenience
- Update preferences as needed
- Granular control over data collection

## Mobile Applications

Our mobile apps use similar technologies:

- **Local Storage:** Offline functionality and user preferences
- **Push Tokens:** Notification delivery
- **Analytics SDKs:** App performance tracking
- **Authentication:** Secure login management

Mobile cookie management:

- iOS: Settings → Privacy & Security → Tracking
- Android: Settings → Privacy → Ads
- In-app settings: Privacy preferences in account settings

## Third-Party Services

Our platform integrates with services that may set their own cookies:

### Payment & Infrastructure

- **Stripe:** [Cookie Settings](https://stripe.com/cookie-settings)
- **Cloudflare:** [Privacy Policy](https://www.cloudflare.com/privacypolicy/)
- **Vercel:** [Privacy Policy](https://vercel.com/legal/privacy-policy)

### Analytics & Support

- **Google Analytics:** [Privacy Controls](https://policies.google.com/privacy)
- **Intercom:** [Cookie Policy](https://www.intercom.com/legal/cookie-policy)

### Social Media Platforms

- **Facebook:** [Cookie Policy](https://www.facebook.com/policies/cookies/)
- **LinkedIn:** [Cookie Policy](https://www.linkedin.com/legal/cookie-policy)
- **Twitter/X:** [Privacy Policy](https://twitter.com/privacy)
- **YouTube:** [Privacy Policy](https://policies.google.com/privacy)

## Data Security

### Cookie Protection

- **Encryption:** Sensitive cookies are encrypted
- **Secure Flags:** HTTPS-only transmission
- **HttpOnly:** Protection against script access
- **SameSite:** Cross-site request protection

### Regular Audits

- Quarterly cookie compliance reviews
- Security vulnerability assessments
- Third-party integration audits
- Privacy impact assessments

## Updates and Changes

### When We Update

- New feature releases
- Additional third-party integrations
- Regulatory requirement changes
- User feedback and improvements

### How We Notify

- Email notifications for material changes
- Platform announcements
- Updated "Last Modified" date
- Cookie banner updates when needed

### Your Action Required

- Review updated policy
- Update consent preferences if needed
- Contact us with questions
- Continue using platform indicates acceptance

## Contact Us

### Cookie Questions

**Email:** legal@pophopmail.us

**Subject:** Cookie Policy Inquiry

### Technical Support

**Email:** support@pophopmail.us

**Platform:** In-app support feature

### Privacy Rights

**Email:** legal@pophopmail.us

**Subject:** Privacy Rights Request

**Last Updated:** June 18, 2025

_We believe in transparency and user control. This Cookie Policy explains how cookies enhance your PopHop experience while respecting your privacy choices._