Creator Agreement

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Creator Agreement

Effective Date: June 18, 2025
Last Updated: June 18, 2025
This Creator Agreement ("Agreement") is a binding contract between PopHop Technologies, Inc. ("PopHop," "we," "us," or "our") and individuals or entities who create communities, sell digital products, or offer services through our platform ("Creator," "you," or "your").
This Agreement supplements and works together with our Terms of Service, Acceptable Use Policy, and Refund Policy. In case of conflicts, this Creator Agreement takes precedence for creator-specific terms.

Contact Information:

Company: PopHop Technologies, Inc.
Address: 2648 International Boulevard Ste 115 #1108, Oakland, CA 94601, US
Email: legal@pophopmail.us
Creator Support: support@pophopmail.us

Creator Types and Verification

Creator Categories

Community Creators:

Create and manage communities on PopHop
Can sell community memberships and access
May sell additional products and services to members
Access to community management tools and analytics

Product Sellers:

Sell digital products to community members
Offer courses, templates, eBooks, and other digital content
Participate in member-to-member marketplace
Access to sales analytics and customer management tools

Service Providers:

Offer consultations, coaching, and professional services
Provide workshops, events, and educational sessions
Deliver expertise through one-on-one or group services
Access to booking and scheduling tools

Verification Requirements

To Start Selling Memberships (Community Creators):

Email verification and account setup
Community creation and basic profile completion
No identity verification required to start selling memberships
Verification required before first payout/withdrawal

To Start Member-to-Member Sales:

Identity verification required before selling any products or services
Government-issued ID verification
Address confirmation
Payment method verification for payouts

For All Payouts:

Complete identity verification process
Bank account verification for payment processing
Tax information collection (as required by law)
Account in good standing with no policy violations

High-Volume Seller Verification:

Business verification for sellers with $10,000+ monthly volume
Additional documentation for business accounts
Enhanced due diligence for high-risk categories
Regular compliance reviews for large volume creators

Commission Structure and Fees

Paid Community Memberships

Commission Rate: 10% + $0.30 per transaction

Applied to all community membership sales
Includes recurring subscription payments
Covers platform hosting, payment processing, and support
Deducted automatically before payout calculation

What's Included:

Community hosting and management tools
Payment processing and subscription management
Member communication and engagement features
Analytics and reporting dashboard
Customer support for technical issues

Digital Products and Services

Commission Rate: 10% + $0.30 per transaction

Applied to all digital product sales (courses, eBooks, templates, etc.)
Applied to all service bookings (consultations, workshops, etc.)
Applied to event tickets and premium content sales
Includes payment processing and platform transaction fees

Covered Products and Services:

Digital downloads and content
Online courses and educational materials
One-on-one and group consultations
Workshops, webinars, and events
Templates, tools, and digital resources
Any other digital products or services offered

External Sales (Future Feature)

Commission Rate: 10% + $0.30 per transaction

Applied to sales made to users outside your community
Global marketplace functionality
Enhanced discovery and marketing tools
Cross-community promotion opportunities

Fee Calculation Examples

Community Membership - $39/month:

Gross Sale: $39.00
PopHop Commission: $3.90 + $0.30 = $4.20
Creator Earnings: $34.80

Digital Product - $97:

Gross Sale: $97.00
PopHop Commission: $9.70 + $0.30 = $10.00
Creator Earnings: $87.00

Consultation - $150:

Gross Sale: $150.00
PopHop Commission: $15.00 + $0.30 = $15.30
Creator Earnings: $134.70

Payout Terms and Schedule

Payout Schedule

Monthly Payment Cycle:

Calculation Period: 25th of previous month to 24th of current month
Payout Date: Last day of each month
Processing Time: 3-5 business days for bank transfers
Payment Method: Direct bank transfer via Stripe Connect

Minimum Payout Requirements

Minimum Payout Amount: $50.00 USD

Earnings below $50 roll over to next month
No fees for standard monthly payouts
Rush payouts (if available) may incur additional fees
Currency conversion rates apply for international creators

Payout Process

Automatic Monthly Payouts:

Earnings calculated on 25th of each month
7-day dispute and chargeback protection period
Payout initiated on last day of month
Funds arrive 3-5 business days later

Payout Requirements:

Completed identity verification
Valid bank account on file
Account in good standing
No outstanding disputes or policy violations
Minimum balance threshold met

Held Payments

Payments May Be Held For:

New creator accounts (first 30 days)
Unusual sales patterns or volume spikes
Customer disputes or chargeback claims
Policy violations or account reviews
Incomplete verification or documentation

Hold Release:

Automatic release after hold period expires
Manual review for disputed or flagged transactions
Creator may request review of held payments
Documentation may be required for release

Creator Responsibilities

Content Quality and Standards

Quality Expectations:

All products and services must deliver promised value
Accurate descriptions and realistic expectations
Professional presentation and delivery
Responsive customer service and support

Quality Assurance:

User Review System: All products/services subject to member reviews
Rating Impact: Poor ratings affect discoverability and sales
Quality Monitoring: PopHop monitors overall creator performance
Improvement Support: Resources provided for quality enhancement

Customer Service Obligations

Creator Responsibilities:

Primary Support: Creators handle all product/service support
Response Time: Reasonable response to customer inquiries
Issue Resolution: Good faith effort to resolve customer problems
Documentation: Maintain records of customer interactions

PopHop Support:

Platform Issues: Technical problems with PopHop platform
Payment Problems: Transaction and billing support
Policy Violations: Account and policy-related issues
Dispute Mediation: Facilitation of creator-customer disputes

Community Moderation

Community Creator Duties:

Content Moderation: Monitor and moderate community content
Member Behavior: Enforce community guidelines and rules
Custom Rules: Create and enforce community-specific policies
Reporting: Report serious violations to PopHop support

Platform Tools:

Community Rules Dashboard: Dedicated space for custom community policies
Moderation Tools: Ban, mute, and content removal capabilities
Reporting System: Easy reporting of policy violations
Analytics: Member engagement and behavior insights

Tax and Legal Compliance

Creator Tax Obligations:

Income Tax: Creators responsible for all applicable taxes
International Compliance: Compliance with local tax laws
Record Keeping: Maintain records of all earnings and expenses
Professional Advice: Seek tax professional guidance as needed

PopHop Tax Reporting:

1099 Forms: Issued to US creators earning $600+ annually
Transaction Records: Detailed earning reports available
International Creators: Tax compliance per local requirements
No Tax Advice: PopHop does not provide tax advice or services

Product and Service Guidelines

Allowed Content and Services

Digital Products:

Educational courses and materials
eBooks, guides, and written content
Templates, tools, and digital resources
Software applications and digital tools
Audio and video content
Digital art and creative works

Professional Services:

One-on-one consultations and coaching
Group workshops and masterclasses
Live events and webinars
Professional advice and expertise
Creative and design services
Educational and training sessions

Physical Products (Community Creators Only):

Branded merchandise related to community
Books and physical educational materials
Community-specific physical products
Limited to items directly related to community theme

Prohibited Content and Services

Strictly Prohibited:

Any content violating our Acceptable Use Policy
Illegal products or services
Adult or sexually explicit content
Gambling or betting services
Multi-level marketing or pyramid schemes
Cryptocurrency or investment advice (unless licensed)
Medical or legal advice (unless properly licensed)
Counterfeit or unauthorized products

Pricing and Competition

Pricing Freedom:

No Price Restrictions: Creators set their own prices
Market-Based Pricing: Competitive pricing encouraged
Dynamic Pricing: Creators may adjust prices anytime
Promotional Pricing: Sales and discounts permitted

Fair Competition:

No Exclusive Arrangements: Creators may sell on other platforms
Respect Intellectual Property: No copying or stealing from others
Honest Marketing: Accurate descriptions and claims
Professional Conduct: Respectful interaction with other creators

Platform Rights and Creator Content

Content Usage Rights

Creator Content Ownership:

Full Ownership: Creators retain all rights to their content
Platform License: Limited license granted to PopHop for platform operation
Marketing Usage: Explicit consent required for marketing use of creator content
Community Content: Creators control how their community content is used

PopHop Marketing Rights (With Consent):

Success Stories: Featuring successful creators in marketing materials
Product Showcases: Highlighting quality products and courses
Community Examples: Showcasing vibrant communities
Testimonials: Using creator testimonials with permission

Content Protection

Intellectual Property Protection:

DMCA Compliance: Robust copyright protection through DMCA Policy
Takedown Process: Quick response to intellectual property violations
Creator Support: Assistance with protecting creator content
Dispute Resolution: Fair process for IP-related disputes

Account Management and Termination

Account Good Standing

Requirements for Good Standing:

Compliance with all PopHop policies and guidelines
Responsive customer service and support
Accurate product/service descriptions
Professional conduct in all platform interactions
Timely resolution of customer disputes

Commission Changes

Rate Modification Process:

30 Days Notice: Minimum notice period for commission changes
Email Notification: Direct communication to all affected creators
Granular Changes: Different rates may apply to different services
Existing Sales: Changes apply to new sales only, not existing commitments

Account Termination

Grounds for Termination:

Violation of Acceptable Use Policy or this Creator Agreement
Fraudulent or deceptive practices
Consistent poor customer service or product quality
Legal violations or regulatory issues
Failure to complete required verification

Termination Process:

Warning System: Generally warnings before termination (except serious violations)
Immediate Termination: For serious policy violations or legal issues
Appeal Process: Right to appeal termination decisions
Final Payout: Outstanding earnings paid per standard schedule (minus any deductions)

Data and Content After Termination

Creator Content:

Download Period: 30 days to download creator content and data
Community Transfer: Options for community migration or closure
Customer Access: Existing customer access honored per purchase terms
Marketing Removal: Creator content removed from PopHop marketing materials

Dispute Resolution

Creator-Customer Disputes

Dispute Categories:

Product or service quality issues
Delivery or access problems
Refund and cancellation requests
Communication or service disagreements

Resolution Process:

Direct Resolution: Encourage creator-customer communication
Platform Mediation: PopHop mediation if direct resolution fails
Documentation Review: Analysis of transaction and communication records
Final Decision: Binding platform decision for unresolved disputes

Creator-Platform Disputes

Resolution Hierarchy:

Creator Support: Initial resolution through support team
Management Review: Escalation to senior management
Legal Process: Formal dispute resolution per Terms of Service
Arbitration: Binding arbitration for major disputes

Performance and Analytics

Creator Dashboard

Available Metrics:

Sales Analytics: Revenue, transaction volume, and trends
Community Growth: Member acquisition and engagement metrics
Product Performance: Individual product sales and ratings
Customer Insights: Demographics and behavior patterns

Performance Monitoring:

Quality Scores: Based on customer reviews and satisfaction
Response Metrics: Customer service response times and quality
Growth Tracking: Community and sales growth over time
Benchmarking: Performance compared to similar creators

Success Support

Creator Resources:

Best Practices: Guides for successful community and product creation
Training Materials: Educational content for platform optimization
Community Support: Creator networking and collaboration opportunities
Technical Support: Assistance with platform features and tools

International Creators

Global Compliance

International Requirements:

Local Law Compliance: Creators responsible for local legal compliance
Currency Conversion: Automatic conversion to USD for payouts
Tax Obligations: Compliance with local tax laws and regulations
Data Protection: Compliance with local privacy laws (GDPR, etc.)

Payment Considerations

International Payouts:

Supported Countries: Payouts available in most countries via Stripe
Currency Conversion: Fees may apply for currency conversion
Transfer Times: International transfers may take longer
Documentation: Additional verification may be required

Policy Updates and Changes

Agreement Modifications

Change Process:

30 Days Notice: Minimum notice for material changes
Email Notification: Direct notification to all creators
Continued Use: Acceptance through continued platform use
Grandfathering: Existing agreements may be honored during transition

Creator Notification

Communication Methods:

Email Alerts: Primary method for important updates
Dashboard Notifications: In-platform announcements
Creator Newsletter: Regular updates and best practices
Support Channel: Direct communication for questions

Contact and Support

Creator Support

General Support:

Email: support@pophopmail.us
Response Time: Within 24 hours for creator inquiries
Priority Support: Faster response for verified high-volume creators

Specialized Support:

Technical Issues: Platform functionality and feature support
Payment Questions: Payout and commission inquiries
Policy Clarification: Guidance on compliance and best practices
Dispute Assistance: Mediation and resolution support

Account Management

Verification Support:

Identity Verification: Assistance with verification process
Payment Setup: Help with bank account and payout configuration
Business Verification: Support for business account setup

Performance Optimization:

Analytics Guidance: Help interpreting performance data
Best Practices: Recommendations for improvement
Feature Training: Education on new platform features

Last Updated: June 18, 2025

This Creator Agreement enables creators to build successful businesses on PopHop while maintaining platform quality and user trust. We're committed to supporting creator success through fair terms, transparent processes, and comprehensive support.

Compliance

Complete legal, privacy, and compliance policies